Residential Warranty

Windward Design Group® offers the following residential warranties to the original purchaser with proof of purchase. (Residential being defined as use in a non-public setting)

Frames
Windward Design Group® warrants all aluminum frames against defects in material and workmanship for fifteen (15) years from original date of purchase. If your frame fails structurally during normal, non-commercial use, Windward will repair or replace the frame with the same product and frame finish at no charge. If the product or frame finish has been discontinued, a similar item will be used. This includes labor during the first 12 months.

Wicker Frames
Wicker aluminum frames are warranted for (10) years against defects in materials and workmanship. The resin wicker is warranted for (3) years against discoloration and breakage. Glass table tops that come standard with wicker tables are not covered in this warranty.

Marine Grade Polymer
All marine grade polymer furniture frames and tabletops are warranted for fifteen (15) years against material defects, discoloration or cracking and are warranted for five (5) years against workmanship and structural failure.

Powder Coated Frame Finishes

The powder coated frame finishes on all Windward furniture frames and table bases are warranted against cracking, peeling, or blistering for fifteen (15) years. Cast aluminum table tops are warranted against cracking, peeling, or blistering for a period of three (3) years. Not covered is damage caused by the use of abrasive cleaners, bleach or other harmful chemicals. Natural fading and wear and tear from normal usage is expected and is not covered in this warranty.

Vinyl Straps
Windward Design Group® warrants vinyl straps against breakage and rivet failure for three (3) years.  Not covered is damage resulting from suntan lotions, bleach, solvents, strong chemicals, or the natural fading and normal wear and tear.

Slings, Cushions, Umbrellas and Pillows

Warranted for one (1) year from date of original purchase against manufacturing defects. Fading and or stretching resulting from normal usage are not covered by this warranty.

Tabletops
Marine grade polymer tabletops are warranted for five (5) years against material defects, discoloration and cracking. Chapparell and Sandstone tabletops are warranted against material defects for three (3) years. Not covered are Mayan, Fiberglass, Glass, Acrylic or Faux Stone tabletops.

What Is Not Covered:

  • Failure caused by fire, freight damage or acts of nature (such as, not limited to, freezing, high winds or animal defecation)
  • Commercial usage (i.e.: use in a public location)
  • Damage caused by suntan oil, bleach or any other abrasive cleaners or chemicals. See care & maintenance for appropriate cleaning.
  • Unreasonable or abusive usage, see Care & Maintenance on how to properly maintain furniture.
  • Scratched or chipped paint due to abuse (touch-up paint available)
  • Normal wear and tear
  • Mildew or fading of fabric, frame finish or vinyl straps
  • Repairs made by any party other than authorized Windward personnel.
  • Furniture glides and end caps. Glide replacement is a necessary function in maintaining furniture. Replacement glides available for purchase.
  • Moving components (i.e.: fiberglass spring plates and glider arms)
  • Any shipping costs and labor regarding warranty claims after one (1) year.

 

Commercial Warranty

Windward Design Group® offers the following commercial warranties to the original purchaser with proof of purchase.

Frames
Windward Design Group® warrants all aluminum frames against defects in material and workmanship for five (5) years from original date of purchase. If your frame fails structurally during normal use, Windward will repair or replace the frame with the same product at no charge. If the product or frame finish has been discontinued, a similar item will be used. This includes labor during the first 12 months. Note: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. Replacement glides are available for purchase.

Wicker Frames
Wicker aluminum frames are warranted for (5) years against defects in materials and workmanship. The resin wicker is warranted for (1) year against discoloration and breakage. Glass table tops that come standard with wicker tables are not covered in this warranty.

Marine Grade Polymer
All marine grade polymer furniture frames and tabletops are warranted for five (5) years against material defects, discoloration or cracking and are warranted for one (1) year against workmanship and structural failure.

Powder Coated Frame Finishes
The powder coated frame finishes on all Windward furniture frames and table bases are warranted against cracking, peeling, or blistering for five (5) years. Cast aluminum tabletops are warranted against cracking, peeling, or blistering for a period of one (1) year. Not covered is damage caused by the use of abrasive cleaners, bleach or other harmful chemicals. Natural fading and wear and tear from normal usage is expected and is not covered in this warranty.

Vinyl Straps
Windward Design Group® warrants vinyl straps against breakage and rivet failure for three (3) years.  Not covered is damage resulting from suntan lotions, bleach, solvents, strong chemicals, or the natural fading and normal wear and tear.

Slings, Cushions, Umbrellas and Pillows
Warranted for one (1) year from date of original purchase against manufacturing defects. Fading and or stretching resulting from normal usage are not covered by this warranty.

Tabletops
Marine grade polymer tabletops are warranted for five (5) years against material defects, discoloration and cracking. Not covered are Chapparell, Sandstone, Mayan, Fiberglass, Glass, Acrylic or Faux Stone tabletops.

What Is Not Covered:

  • Failure caused by fire, freight damage or acts of nature (such as, not limited to, freezing, high winds or animal defecation)
  • Damage caused by suntan oil, bleach or any other abrasive cleaners or chemicals. See care & maintenance for appropriate cleaning.
  • Unreasonable or abusive usage, see Care & Maintenance on how to properly maintain furniture.
  • Scratched or chipped paint due to abuse (touch-up paint available)
  • Normal wear and tear
  • Mildew or fading of fabric, frame finish or vinyl straps
  • Repairs made by any party other than authorized Windward personnel.
  • Furniture glides and end caps. Glide replacement is a necessary function in maintaining the furniture. Replacement glides available for purchase.
  • Moving components (i.e.: fiberglass spring plates and glider arms)
  • Any shipping costs and labor regarding warranty claims after one (1) year.

 

 

 

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