| COMMERCIAL
WARRANTY
To the Original Purchaser with Proof of Purchase
FRAME
5 year limited warranty on frames from the date of original
purchase. If your frame fails structurally during normal
use and regular maintenance, WDG will repair or replace
the frame with the same product at no charge. If the
product has been discontinued, a similar item will be
used. This includes parts, labor and shipping during
the first 12 months.
FRAME FINISH
5 year limited warranty on the frame finish from the
date of original purchase. If the finish peels, cracks
or blisters due to manufacturing defect, WDG will repair,
refinish or replace the damaged finish. This includes
parts, labor and shipping during the first 12 months.
NOTE: Glide replacement is a necessary function in maintaining
the furniture and should be accomplished on an annual
basis, or more frequently, depending on the level of
usage. WDG
recommends a quarterly inspection of the glides to insure
maximum longevity of your frames and finish.
These glides can be purchased from Windward Design.
VINYL STRAPS
Windward warrants vinyl straps for 3 years against breakage.
This applies only to breakage, not color change.
WDG warrants against abnormal discoloration for 1 year
if normal cleaning, care and maintenance are provided.
In the event that a strap is grossly discolored, Windward
will supply a replacement strap at no charge, shipping
included for up to 1 year. Strap replacement due to
discoloration is subject to the vinyl supplier’s
discretion.
SLINGS, CUSHIONS, UMBRELLAS
AND TABLE TOPS
Windward warrants the fabrics and workmanship on slings,
cushions and umbrellas for 1 year from the date of
purchase. Acrylic and fiberglass tabletops are warranted
against bowing or warping, glass and acrylic tops with
umbrella holes are excluded. Labor not included, but
shipping is included for up to 1 year from the date
of purchase.
WHAT IS NOT COVERED UNDER
OUR COMMERCIAL WARRANTY
• Plastic, nylon & fiberglass parts.
• Fiberglass, acrylic, mosaic, stone, faux stone,
or glass tops.
• Failure caused by unreasonable or abusive use.
• Bursting or cracking of frames due to exposure
of freezing temperatures.
• Failure caused by neglecting to provide proper
care and maintenance, which includes cleaning with a
mild
detergent. Vinyl straps and slings should be cleaned
monthly with a mild detergent, rinsed and dried thoroughly.
• Stains or discoloration of vinyl straps, mesh
fabrics and cushion materials due to contact with dyes
from wet clothing, chemicals, suntan and sun block products.
• Scratching or chipping of the powder paint finishes
due to abuse. Some touch-up colors are available from
Windward Design.
• Damage caused by fire, freight damage or acts
of nature.
• Any or all shipping costs regarding the Windward
Limited Warranty after 1 year.
RETURNED GOODS AUTHORIZATION
CAREFULLY INSPECT ALL BOXES OR CARTONS BEFORE ACCEPTING
OR SIGNING RECEIPTS FROM CARRIER. COUNT THE ITEMS AND
SIGN ONLY FOR THE NUMBER OF ITEMS COUNTED AND ACCEPTED.
CLAIMS FOR FREIGHT DAMAGE MUST BE HANDLED BETWEEN THE
CONSIGNEE AND THE FREIGHT COMPANY. WINDWARD WILL NOT
ACCEPT RETURNED GOODS WITHOUT PRIOR WRITTEN AUTHORIZATION.
CONCEALED DAMAGE
To minimize problems we recommend that all products
be unpacked within 48 hours of receipt. After unpacking
the product, if damage is found, notify the carrier’s
agent immediately to inspect the merchandise. Save all
cartons and packing materials. The agent is required
to issue a “concealed damage” report. All
claims must be made with the
carrier, however Windward will render all possible assistance
in settling claims.
RESIDENTIAL WARRANTY
To the Original Purchaser with Proof of Purchase
FRAME
Windward Design warrantees all frames against defects
in materials and workmanship for fifteen (15) years
from date of original purchase. This includes breakage
or structural failure occurring during normal usage.
FRAME FINISH
Warranted for fifteen (15) years against cracking, peeling,
or blistering. Not covered is damage caused by the use
of abrasive cleaners, bleach or other harmful chemicals.
Natural fading and wear and tear from normal usage is
expected and is not covered by this warranty.
VINYL STRAPS
Warranted for three (3) years against breakage or rivets
pulling out. Not covered is damage resulting from suntan
lotions, bleach or other solvents or strong chemicals,
or the natural fading and normal wear and tear.
SLINGS, CUSHIONS, UMBRELLAS
AND TABLE TOPS
Warranted for one (1) year from date of purchase against
manufacturing defects. Fading and or stretching resulting
from normal wear and tear are not covered by this warranty.
WHAT IS NOT COVERED UNDER
OUR RESIDENTIAL WARRANTY
The warranty does not cover and is void if the failure
of furniture is caused by fire, freight damage, acts
of nature (such as but not limited to freezing, high
winds or animal defecation), commercial use, suntan
oil or other chemicals, unreasonable or abusive use,
normal wear and tear, mildew, or fading of fabric, paint
or straps. Plastic, nylon, and fiberglass parts are
not covered by this warranty. Fiberglass, acrylic, mosiac,
stone, faux stone or glass tops are also not covered.
Repairs made by parties other than authorized Windward
Design personnel will also void this warranty.
REPAIRS AND RETURNS
Purchaser should inspect shipment at time of delivery
and note any damage on the bill of lading or delivery
receipt. No claim by purchaser shall be valid unless
notice thereof, in writing, is received by seller within
ten (10) days after purchaser’s receipt of the
merchandise. Seller will not accept return merchandise
without prior written permission from seller. Windward
Design reserves the right to repair or replace merchandise
at its own discretion. Service for authorized returns
will be provided by our manufacturing facility in Florida.
Freight charges will be paid by Windward Design for
one (1) year from date of purchase - proof of purchase
is required. Customer will be responsible for freight
after one (1) year from date of purchase.
TO OBTAIN SERVICE
Should you encounter a problem or require additional
information, contact the dealer from which the product
was purchased or your nearest Windward Design retailer.
Original proof of purchase must be presented for all
warranty claims. A photograph may be necessary.
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