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Residential Warranty

Frames

Windward Design Group® warrants all extruded aluminum frames against defects in material and workmanship for fifteen (15) years from original date of purchase. If your frame fails structurally during normal use, Windward Design Group® will repair or replace (at the manufacturer’s discretion) the frame with the same product and frame, at no cost. If the product or frame finish has been discontinued, a similar item will be used. This includes labor during the first twelve (12) months. Note: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. Replacement glides are available for purchase from Windward.

Cast Aluminum Furniture

Cast aluminum frames are warranted against defects in material and workmanship for three (3) years from original date of purchase

Wicker Furniture

Wicker frames are warranted for five (5) years against defects in materials and workmanship. The resin wicker is warranted for three (3) years against discoloration and splitting. Glass tabletops that come standard with wicker tables are not covered in this warranty. The Beechwood grouted tile top tables found in the Oxford collection are warranted for use under covered areas only for one (1) year. Grout must be sealed on a regular basis. The Belize rope-like wicker is included under the wicker furniture warranty. The Belize frame is included under the powder coated frame finishes warranty.

Marine Grade Polymer

All marine grade polymer furniture frames and tabletops are warranted for fifteen (15) years against material defects, discoloration or cracking and are warranted for five (5) years against workmanship and structural failure.

Fire products

All fire pit hardware is warranted for one (1) year against manufacturers defects. The hardware includes: the burner, bowl, gas valves, hoses, wires and the igniter. See the warranty information included with each fire pit bowl for full warranty information. Some surface rust may appear on the hardware during normal use. This is not warranted.

Vinyl Straps

Windward Design Group® warrants vinyl straps against breakage and rivet failure for three (3) years.  Not covered is damage resulting from suntan lotions, bleach, solvents, strong chemicals, reclaimed water, or the natural fading and normal wear and tear.

Powder Coated Frame Finishes

The powder coated frame finishes on all Windward furniture frames and table bases are warranted against cracking, peeling, or blistering for fifteen (15) years, except for Versailles, Belize, and Loft collections. The Versailles, Belize, and Loft collections are warranted against cracking, peeling, or blistering for a period of three (3) years. Not covered is damage caused using pressure washers, abrasive cleaners, bleach, reclaimed water or other harmful chemicals. Natural fading and wear and tear from normal usage is expected and is not covered in this warranty. Minor variations in color and texture of finishes are not covered under this warranty.

Slings, Padded Slings, Cushions, Umbrellas and Pillows

Slings, padded slings, cushions, Oxford woven foam fill, umbrellas (covers and frames) and pillows are warranted for one (1) year from date of original purchase against manufacturing defects. This includes the fabric/sewing integrity and cushion/pad fill. Fabric fading, stretching and cushion fill collapsing resulting from normal usage are not covered by this warranty. Umbrella cord breakage on crank umbrellas is not covered.

Table Tops

All tabletops, except glass, are warranted for one (1) year against warping and manufacturing defects. Full marine grade polymer tabletop warranty can be found in Marine Grade Polymer section of this warranty. See Powder Coated Frame Finishes section for cast and punched aluminum finish warranty. Glass tabletops are not warranted. Scratching & chipping are considered normal wear & tear and not covered under this warranty.

What Is Not Covered:

Scratching, chipping or grout pitting that normally occurs in grouted surfaces. Moisture can be absorbed into some stone and grout, which can then freeze and cause the stone to crack. This is not covered by the warranty.

The glass wind guard used on fire pits.

Breakage, chipping, scratching of Punched Aluminum, Fiberglass, Glass, Acrylic and Faux Stone table tops. (Faux Stone tabletops are hand finished and no two tops are alike. Differences in color saturation and shade are expected.)

Failure caused by fire, freight damage or acts of nature (such as, not limited to, freezing, high winds or animal defecation).

Commercial usage (i.e.: use in a rental unit, or public location).

Damage caused by suntan oil, bleach or any other abrasive cleaners or chemicals.
See care & maintenance for appropriate cleaning.

Unreasonable or abusive usage, see Care & Maintenance on how to properly maintain furniture.

Scratched or chipped paint due to abuse (touch-up paint is available).

Minor variations in color and texture of frame finishes.

Normal wear and tear.

Mildew or fading of fabric, frame finish or vinyl straps.

Repairs made by any party other than authorized Windward personnel.

Furniture glides and end caps. Glide replacement is a necessary function in maintaining furniture. Replacement glides are available for purchase.

Umbrella bases

Any shipping costs & labor regarding warranty claims after one (1) year.

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